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Local Meeting Recording

JenGrant
Newcomer
Newcomer

‎2021-10-11 08:12 AM

Hi, I hosted and recorded a meeting and when I try and watch the video (using Mac) it tells me to convert it but when I click to convert it nothing happens. I can see the file in my finer but clicking on it does nothing. What am I doing wrong? Thanks for your help

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4 REPLIES 4

pizzalover28
Contributor II
Contributor II

‎2021-10-11 08:21 AM - edited ‎2021-10-11 12:19 PM

Hi! 

My name is Pizzalover28, and I will be glad to assist you today. 

First before we begin, are you on a paid plan, or the free plan?

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JenGrant
Newcomer
Newcomer

‎2021-10-11 08:31 AM

Hi - free plan

 

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pizzalover28
Contributor II
Contributor II
In response to JenGrant

‎2021-10-11 12:23 PM

Hi. 

To get this fixed, I would recommend submitting feedback to zoom. 

You can submit a feedback form by clicking https://zoom.us/feed 

Kind regards: 

pizzalover28

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Bort
Zoom Employee
Zoom Employee

‎2021-10-11 12:26 PM

Hi @JenGrant 

After you converted the recording, what is left in that folder? Are there any other files left after the conversion? 

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