Local Meeting Recording

[JenGrant]

Hi, I hosted and recorded a meeting and when I try and watch the video (using Mac) it tells me to convert it but when I click to convert it nothing happens. I can see the file in my finer but clicking on it does nothing. What am I doing wrong? Thanks for your help

[pizzalover28]

Hi! 

My name is Pizzalover28, and I will be glad to assist you today. 

First before we begin, are you on a paid plan, or the free plan?

[JenGrant]

Hi - free plan

[pizzalover28]

Hi. 

To get this fixed, I would recommend submitting feedback to zoom. 

You can submit a feedback form by clicking https://zoom.us/feed 

Kind regards: 

pizzalover28

[Bort]

Hi @JenGrant 

After you converted the recording, what is left in that folder? Are there any other files left after the conversion?