cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Issues with Anker B600 Video Bar

manderson_cs
Newcomer
Newcomer

‎2024-06-11 01:45 PM

Since upgrading to Dell Latitude 7430 running Windows 11 Enterprise, my Zooms have been crashing my video driver when using the Anker B600 Video bar. Generally this happens when either myself or someone else is presenting. But can happen in just video conferences. 

The Dell is connected to a Dell D6000 USB Docking station via USB-C, and the camera is connected to the dock via USB-C cable as well. 

This crashing did not happen on my old Dell Latitude running Windows 10 Pro, so this is new behavior that I haven't been able to pin down yet.  The Dell, Dock, Anker Camera, and Zoom (6.0.0 37205) are all up to date with the latest versions and firmware.  I have removed, rebooted, and reinstalled the Zoom client and continue to get the same results. 

Topics:
0 Likes
0 REPLIES 0