Incorrect scheduled time of meeting

[Dan12]

Hi There,

My clients are continuously informing me that the scheduled time of our meeting (which I send through) does not end up being the time we scheduled on their end. It could be a day or two later and the time is different.

Any suggestions on how to manage this issue?

Many thanks,

Dan 

[DustinD]

Hi Dan!

Just a few questions.
How are you scheduling the meetings? Via a calendar/ICS/App
How are you send the invites across? GCal/Outlook ect.

If you could include any details around the process you take to make and send an invite that would be really helpful in solving this for you!

[Dan12]

Hi There,

Thanks very much for your reply.

I'm scheduling the meetings and sending the invites out to my clients via Outlook calendar. Is this the issue? 

Thanks for your help.

Warm regards,

Dan 

[RailroadT]

I sent out a Zoom meeting invitation yesterday from Outlook and had a similar problem.  The Outlook Calendar showed the correct time of the meeting, but in Zoom, it showed the meeting as occurring 4 and 1/2 hours earlier.

[Dan12]

Super frustrating for everyone involved isn't it.. Now we just need Dustin to respond!? 6 weeks since his last message, come on mate!

[AmyT]

Did anyone figure out a resolution for this issue?  I scheduled several meetings this morning and all had the incorrect date and time.  Zoom what is the issue???

[DustinD · Accepted solution]

I appologize for the long time to respond on this thread. I want to post here with a solution I found though so that others can utilize it that have been looking.

It seems the issue is the automation to add meetings. Here are some steps you could take
1. Disable auto meeting creation in the addin

2. Creat a event in your calendar

3. Click the add zoom meeting option

4. Send meeting invite.
This seems to correct this issue for me let me know if this works for others on here.