Zoom App

[JenniferAP]

Hi

I'm having an issue accessing meetings when I click on a meeting link sent to me.

I have a free Zoom account which shouldn't make any difference with this issue.

I've got the Zoom app installed on my laptop. Previously meeting links would open automatically in the app. Now they're not. I get taken to a Zoom website  and click on "Join from Zoom Workplace app" and nothing happens (previously I didn't even have to click that button). I've uninstalled the app and reinstalled it. Same issue.

If I open the app, some meetings are on the right side bar as scheduled. I can access if they're there. I have no idea how some get there and others don't.

I discovered a workaround which is not convenient - I open the app, click "Join", go to the email, copy and paste the meeting link or ID and then copy and paste the passcode.

Does anyone have any answers as to why accessing a Zoom meeting is now so much more difficult?

TIA

Jennifer

[MGSR]

Hello @JenniferAP,

Welcome to the Zoom Community! We're glad to have you here.

Can you kindly check if the option on your web profile, “Show ‘Always Join from Browser’ link when joining from browser” is enabled under Settings → Meeting → In Meeting (Advanced)? If it is forced on, links may default to the browser rather than launching the app. 

Let me know if it helps or if you need further assistance.

[JenniferAP]

Hi @MGSR 

It would have been helpful if you'd put "My Account" before Settings. I spent time looking for Settings.

It is definitely off. I hadn't changed any settings so how would things suddenly get turned on anyway? What now?

[JenniferAP]

It would have been helpful if you'd put "My Account" before Settings. I spent time looking for Settings.

It's definitely off. I hadn't changed any settings so how would things suddenly get turned on anyway? What now?

[RickDLewis]

I have the same issues as many with the app not opening at all or when it opens, you can't join a meeting or open settings in the app. I just checked what you mentioned and both options for browser are turned off. 

I am on a Windows PC that is fully up to date on everything. I have uninstalled the zoom app several times and reinstalled, to include an older version and this app just doesn't work. 

This seemed to start about a month ago. 

I am forced to do the meetings in the browser no matter what I try. 

Once the app opens, why wouldn't the settings open ? Or, why does clicking join meeting not do anything? 

This type of thing seems to go back many years as I found a lot of the same posts over and over. This seems to be the newest one so I thought I would take a chance and reply on it. 

Any help is appreciated. 

Thanks. 

[JenniferAP]

Hi @MGSR 

It would have been helpful if you'd put "My Account" before Settings. I spent time looking for Settings.

It is definitely off. I hadn't changed any settings so how would things suddenly get turned on anyway? What now?

[RickDLewis]

Did you ever get this figured out?