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Video conversion failed due to system upgrade

wsam1_
Newcomer
Newcomer

Dear All 

 

I really need your help on this issue, 

 

My video conversion was interrupted due to sudden system upgrade. 

 

is there any way to retrieve or resume my video conversion ??

 

really appreciate your help

 

2 REPLIES 2

Bort
Community Champion | Employee
Community Champion | Employee

Hi @wsam1_ 

It may be possible, assuming the interruption didn't corrupt the raw video files. 

 

  1. Open the desktop client and click on the Meetings tab. 
  2. At the top of the left panel, click on the Recorded tab. 
  3. Find the meeting you recorded and click Convert. 

That should restart the conversion process. 

wsam1_
Newcomer
Newcomer

Thank you Bort !!