Help with switching back to my free account

[msmiller]

Hello Everyone, 

I find myself suddenly limited to 40 minutes on my free account.  I never meet with more than one person. I've never had a 40 minute limit.  When I looked at my profile, I see that I am now on a free plan for 3-100 people.  Would anyone know how I can change back to my original plan of meeting with one person at a time? 

I keep getting "robo" answers which don't consider my situation. 

Thanks so much! Marilyn

[jdott16]

Hello @msmiller 

Free accounts have always had the 40 minute limit on them when more than 2 people are in the meeting.

If you are saying that you are only meeting with yourself and another user, I would check your meeting security settings and make sure that you end your meetings fully before starting another one as it is possible a previous meeting did not properly end. This could account for the 40 minute limit. 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.