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Help post

mzs
Newcomer
Newcomer

‎2023-04-09 02:28 AM

I have been using zoom for long time using same laptop but never happened before. The present network is being used for last 6 months which was also not problematic. Now a days, anyhow zoom isn't connected. I'm trying to sign in but I couldn't sign in. Always showing error like 100068000 or something like 5030. I tried some advise from Internet about firewall but it didn't work out. I turned it off (for both network then turned on again). Can you please check what's going on? I appreciate your help.

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1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2023-04-09 03:28 AM

hi mzs,

 

Check your network connection by opening a browser and ensure that you can access https://zoom.us

 

If your app stays in a "connecting" mode or has timed out due to Network error, please try again or Can't connect to our service, please check your network connection and try again issues, it could be related to your network connection, network firewall settings, or web security gateway settings.

 

Please see support article below.

 

Zoom network firewall or proxy server settings – Zoom Support

 

thanks,  eliot

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