Help please

[isabelleoliva1]

Trying to record a video with ppt and cannot get my picture as a presenter  on the screen. 

[RobertS]

try this: https://support.zoom.us/hc/en-us/articles/360025561091-Recording-layouts#h_01EJEZN7YK0HGBZ4YT10NXM8M...

[shawnmichal]

Hi Roberts,

I am a Project Manager in a web development company I want to record some videos using zoom and want to upload my client's website which is developed by my team. I am using paid zoom version, but the problem is, when I record a video and try to save it in my system then it denies and show an error.

[RobertS]

Just make sure that you are uploading the correct file that your player has the corrects codecs.

To do this try playing the recordings in your player outside the website. I this works, then you probably have an issue with access rights  What player are you using?