Help: I can't hear anything on the meetings (but the audio works on Youtube/spotify etc)

[felipemcf]

Since Thursday (04/25), I haven't been able to hear anything in the meetings. Apparently, I have sound on my microphone because when I test it, I see the bar recognizing my voice, but I can't hear anything. I even bought a new headphone, but it still hasn't solved the issue. I can hear audio normally in other places like YouTube and Spotify, but I don't hear anything on Zoom. Please help me because I rely on this platform for teaching. I've tried everything imaginable and nothing has worked.

[CarlaA]

Hi @felipemcf thank you for posting for the first time, and welcome to the Zoom Community!

Please follow the steps in the following article to troubleshoot audio issues: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061902

Keep me updated!