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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Help: I can't hear anything on the meetings (but the audio works on Youtube/spotify etc)

felipemcf
Newcomer
Newcomer

‎2024-04-26 03:44 PM

Since Thursday (04/25), I haven't been able to hear anything in the meetings. Apparently, I have sound on my microphone because when I test it, I see the bar recognizing my voice, but I can't hear anything. I even bought a new headphone, but it still hasn't solved the issue. I can hear audio normally in other places like YouTube and Spotify, but I don't hear anything on Zoom. Please help me because I rely on this platform for teaching. I've tried everything imaginable and nothing has worked.

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2024-04-29 01:27 PM

Hi @felipemcf thank you for posting for the first time, and welcome to the Zoom Community!

 

Please follow the steps in the following article to troubleshoot audio issues: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061902

 

Keep me updated!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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