Help! Can't download new version of app now Zoom has changed!

[SamanthaB2]

Hi, I've come back to work after a break to discover the new Zoom Workplace and am struggling to log into even my own meetings and now cant share screen (the presentations open on laptop are not showing as open in the share screen)

I've tried to download new version of app but it keeps saying i am on 5.5.10 and need version 5.16.6 or higher and to call my IT dept, I'm self employed and don't have an IT dept! I need to get this resolved quickly but can't even access the tech support by phone as i can't type in a £ sign it requests me to at end of id code!!

[Frank_TB]

Hello,

• Uninstall Zoom
• Download the latest version of Zoom from the Zoom Download Centre

https://zoom.us/download 

• Reinstall Zoom

Regards

If my reply helped, don't forget to click the accept as solution button!

[DwenA]

Unfortunately that did not work.  Still gave me the same error message "Need to download 5.16.6.  Contact your IT administrator."  I am the IT admin and have tried almost a dozen times to download newer version of Zoom.  Windows 10 Home