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Headset audio not working anymore

Zimmerman
Newcomer
Newcomer

‎2021-07-18 12:26 PM

I have a Hyper-X Cloud Flight headset that used to work fine in Zoom meetings.  After my cat walked on the keyboard the headset mic works but I have to run the audio through desktop speakers.  Any ideas how to correct this?  OS is Win 8.1.

Thanks for any assistance

 

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2 REPLIES 2

DustinD
Zoom Employee
Zoom Employee

‎2021-07-18 09:03 PM

Hello,

 

I would recommend using the test audio to see if that helps: https://support.zoom.us/hc/en-us/articles/201362283-Testing-computer-or-device-audio

 

Is the headset working in other programs?

 

Hope this helps

Dustin

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willjoe2442
Contributor I
Contributor I

‎2022-08-26 03:37 AM

If the headphones are fine, the issue could be with the drivers, operating system or other settings on the computer. Check sound enhancements. To do this, go to Sound settings > Sounds > Enhancements tab and click Disable all enhancements. Test your headphones by selecting Preview

 

Hope it helps

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