Starting July 10, 2024, customers must add their phone numbers to an approved 10 DLC campaign in order to keep using SMS/MMS capabilities on their numbers.
Register now for an upcoming 10DLC Enforcement Webinar.
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion2023-10-31 08:11 AM
I have a Windows 11 laptop. When I join a meeting via web browser, everything works fine. I hear the sound through the speakers and when I plug in wired headphones to the headphone jack, the sound comes through the headphones.
When I use the zoom app. the sound won't come through the headphones. It comes through the speakers fine, but when I plug the headphones in, the sound still comes through the speakers. Does anyone know how to fix this? I have already uninstalled and reinstalled zoom.
2023-10-31 08:57 AM
Can you please try to manually select the headphones as your mic and speaker?
You can do this via Settings->Audio or by clicking the up-caret next to your mute button (bottom of Zoom window) when in a call:
Please ensure that your headphones are manually selected as speaker (and most likely mic as well, if these have an integrated microphone).