cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Freezing camera.

Lise46
Newcomer
Newcomer

‎2023-09-05 08:35 AM

I have freezing happening.  For the first few seconds of a meeting all is well.  Then all the pictures freeze.  Note:

  • apparently MY picture is not freezing for others
  • if someone shares a screen, I can see it no issue.
  • Internet connection:  This happens at both my home and business offices, and this is the ONLY problem I am having.   I have had both internet connections checked and there is no issue with either.
  • Close unnecessary applications and tabs: This happens even if zoom is the ONLY thing open on the computer.
  • Update brower/system: regularly
  • Update zoom app: I have uninstalled and reinstalled several times.  The first meeting after a reinstallation sometimes will work. 
  • I am in Chrome but not on a Chromebook. 
  • I cannot figure out where to find the 'video settings'.  I have tried to follow the directions to my account, settings, etc etc.  Video settings is not an option. 

 

Topics:
0 Likes
0 REPLIES 0