cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Entire Company (Paid-up) Pro account switched to Basic

KM8
Newcomer
Newcomer

‎2022-11-03 07:59 AM

Our entire company Pro account was switched to basic this morning. We have fully paid for the licenses and are getting no response from Zoom despite several calls today and emails. Is anyone else having this issue? If so, how can I get through to someone to fix it?!

0 Likes
1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2022-11-03 08:32 AM

hi km8,

 

you may be able to submit a ticket.

Submit a request – Zoom Support

 

thanks,  eliot

0 Likes