Email suppression list management and how to

[DavidIBA]

One of our staff admins accidentally attempted to create a Zoom account using an email address that was being setup at the time by someone else. As a result, Zoom attempted to send an email to the address which did not yet exist. The email bounced and Zoom appears to have now added that address to the email suppression list. 

My question is how to get that address removed from the suppression list since that email address it now in use and published. I've looked at Knowledge Base and Chatbot but can find no information. Does anyone have the answer? 

Thanks for your help. 

[Frank_TB · Accepted solution]

Hello,

If you have an account type that allows submitting Zoom support Web tickets you can ask them to remove the email from the bounce list.

Submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  

Regards

If my reply helped, don't forget to click the accept as solution button!

[Frank_TB · Accepted solution]

Hello,

If you have an account type that allows submitting Zoom support Web tickets you can ask them to remove the email from the bounce list.

Submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  

Regards

If my reply helped, don't forget to click the accept as solution button!

[DavidIBA · Accepted solution]

Exactly what I needed to know. Thank you!!!

[Kosmoland]

Amazing, contacted the support and they removed my user,s email from the suppression/bounce list. Thanks!