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Dual Screen Display for Screen Sharing and Webcam View in Zoom – Missing After Update?

Jojolinnnn
Explorer
Explorer

Our company utilizes a dual-screen setup during meetings, with one monitor dedicated to screen sharing and the other for viewing participant webcams. Following a recent Zoom update, we've observed that this functionality is no longer available. Is there a specific setting we need to adjust to restore this feature?

1 ACCEPTED SOLUTION

jdott16
Community Champion | Employee
Community Champion | Employee

Hello,

 

I would recommend viewing the following support article to verify that your Application settings allow Dual Screen. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064500

 

Sometimes an update can revert some settings, which appears to be the case here. You can also find out about sharing multiple screen simultaneously here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064237 

 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

View solution in original post

1 REPLY 1

jdott16
Community Champion | Employee
Community Champion | Employee

Hello,

 

I would recommend viewing the following support article to verify that your Application settings allow Dual Screen. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064500

 

Sometimes an update can revert some settings, which appears to be the case here. You can also find out about sharing multiple screen simultaneously here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064237 

 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake