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Double Click to Convert

UrbaineOasis
Newcomer
Newcomer

‎2024-03-30 04:13 PM

I just recorded a meeting, saved it to my Mac, but it doesn't appear in my local recordings. However, there's a file folder with 2 documents titled "double_click_to_convert_01.zoom" and "...02.zoom." I don't see audio or video listed. When I double click, it says document could not be opned. zoom.us cannot open files of this type. Looking for help on how this could have happened or how I get to my recording. TIA

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2 REPLIES 2

tonyc1
Newcomer
Newcomer

‎2024-04-01 11:10 AM

did u get it resolved? I got that too

 

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UrbaineOasis
Newcomer
Newcomer

‎2024-04-01 11:55 AM

No, I wound up re-recording. Apparently, I'm not in the tier where I can get a live support person to help troubleshoot.

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