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Controls freeze and unable to quit the application

rkpotato5678
Newcomer
Newcomer

weird thing keeps happening where all controls will freeze/become unclickable and i can't quit the app, but strangely the audio and video are fine? it's happened 3 times so far and i can't find an answer online. has anyone experienced this? 

 

for reference:

  • using version 6.1.11 on a mac
  • some meetings i was the host, others just a participant
  • i have a monitor connected to my laptop, which was open/not in clamshell mode all 3 times this happened
  • plugged into a power source
  • restarted my machine multiple times

 

3 REPLIES 3

LindaPeterson
Newcomer
Newcomer

What shall I do if the Zoom Screen won't exit or Sign out and keep asking for Room Pin

storyhub
Community Champion | Customer
Community Champion | Customer

This is characteristic of Apple computers and has nothing to do with Zoom.

https://macpaw.com/how-to/fix-frozen-mac-apps

mbowers
Newcomer
Newcomer

I have the same problem.  Any suggestions?