Joining zoom meeting with registration required in a microsoft teams room

[MB2189]

Hello,

We're currently experiencing difficulties with Zoom Workplace integration in our MS Teams rooms.

While we can and often do use Zoom successfully for certain meetings, there are specific scenarios where we're unable to configure or join Zoom meetings properly.

Below is an overview of our setup:

• Dell Optiplex 7000 PC

• Poly GC8 tablet

• Poly Studio audio and video system

• "Third-party meetings (Zoom)" enabled in Microsoft Teams Rooms settings

Here are the scenarios where we encounter issues:

1. Joining a meeting directly from the meeting room:

• The Zoom meeting has "Registration Required" enabled

• Opening the meeting link

• Entering the meeting ID and password directly on the tablet launches a browser (Chrome or Edge) displaying the registration page

• After entering the required information, we receive the following error message:
  "Request failed with status code 401"

2. Creating a meeting from Outlook using the ics file:

• We download the ics file from the scheduled Zoom meeting and open it in the Outlook application

• We add the corresponding meeting room in the Location field without modifying the body of the event

• The meeting appears correctly on the room tablet with the Join button

• However, when trying to join the meeting, the same registration page opens (in Chrome or Edge), and we again receive the error:
  "Request failed with status code 401"

In conclusion, we would like to:

• Understand why our meeting room email addresses might be blocked or unable to complete Zoom registration

• Receive guidance on how to properly join Zoom meetings that require registration, from Microsoft Teams Rooms

Thank you in advance for your support.

Best regards