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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Help PLEASE

Omar1117
Newcomer
Newcomer

‎2025-04-11 03:28 AM

I am unable to sign in in the application which is the only way to open the meeting as it keeps saying connection error even tho theres no problem on my side, what to do?? I need to sign in so i can join the meeting

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Bri
Community Moderator | Employee
Community Moderator | Employee

‎2025-04-11 02:38 PM

Hi @Omar1117, can you do the following and see if this resolves your issue? 

  1. Review your app version and then upgrade as necessary.
  2. Uninstall the app, then download and reinstall it.
  3. Clear Zoom cache and cookies from the settings.
  4. Restart your device or browser.

Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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