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Consent Form before entering call

AH81
Newcomer
Newcomer

‎2023-07-28 07:08 AM

Hi All!

 

We are using Einstein Conversations Insights with Salesforce for our call analytics tool.

 

We are looking for a way to add a call recording consent page before entering a video call.

 

Ideal Solution:
Landing page before entering the call
If the customer chooses not to be recorded, the call will shut off the recording, and the call will continue.

 

This would happen at any point during the call.

 

 

Does anyone have any ideas or thoughts about this?

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