Cloud recordings - do I have any?

Forum|Forum|1 year ago
August 28, 2024
2 replies
0 views

I received an email with a no-reply address that said, "Your paid subscription has previously expired. You have lost access to Cloud Recordings. They will be set to be deleted from our systems in 30 days from the date of this email unless you renew your paid subscription."

Where do I find out if I have any Cloud recordings? I went to My Account and looked under Recording / Cloud Recordings but didn't see anything there.

I want to make I sure I don't have any Cloud recordings that I don't have backed up anywhere else that I might lose.

Recordings

K

KazuTAuthor

Explorer

This doesn't answer my question.

Where do I find out if I have any Cloud recordings? I went to My Account and looked under Recording / Cloud Recordings but didn't see anything there.

I want to make I sure I don't have any Cloud recordings that I don't have backed up anywhere else that I might lose.

MGSR

Community Manager

Hello @KazuT,

If you upgrade to the Pro account again, you will have access to the recordings.

The recordings will have 30 days from the account being downgraded before they are automatically deleted.

Should you need further assistance, please let us know.