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Cloud recordings - do I have any?

KazuT
Participant
Participant

I received an email with a no-reply address that said, "Your paid subscription has previously expired. You have lost access to Cloud Recordings. They will be set to be deleted from our systems in 30 days from the date of this email unless you renew your paid subscription."

Where do I find out if I have any Cloud recordings? I went to My Account and looked under Recording / Cloud Recordings but didn't see anything there.

I want to make I sure I don't have any Cloud recordings that I don't have backed up anywhere else that I might lose.

4 REPLIES 4

KazuT
Participant
Participant

How do I find out if I have any cloud recordings?

MGSR
Community Moderator | Employee
Community Moderator | Employee

I'm afraid you will only know once you have access to the cloud recordings.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

KazuT
Participant
Participant

This doesn't answer my question.

Where do I find out if I have any Cloud recordings? I went to My Account and looked under Recording / Cloud Recordings but didn't see anything there.

I want to make I sure I don't have any Cloud recordings that I don't have backed up anywhere else that I might lose.

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @KazuT,

If you upgrade to the Pro account again, you will have access to the recordings. 

The recordings will have 30 days from the account being downgraded before they are automatically deleted.

Should you need further assistance, please let us know.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?