Changing roles - documentation not adding up

[scott_mcdonald]

I want to adjust a user to an Admin role, however, the documentation Zoom provides doesn't actually match the settings. 

How do I change a user from Member to Admin?

https://support.zoom.us/hc/en-us/articles/115001078646-Using-role-management#h_748b6fd8-5057-4cf4-bb...

[Bort]

Hi @scott_mcdonald

The most likely cause is that you don't have the necessary permissions to promote someone else to Admin. Are you the owner of the account, or have a custom role with elevated permissions? 

[scott_mcdonald]

Hi Bort,

I'm not the account owner, but do have Admin permissions.  

[Bort · Accepted solution]

Hi @scott_mcdonald 

The default Admin role does not provide the ability to promote other users to the Admin role. You will need to: 

• Have the Owner promote this user to the Admin role for you or...
• Have the Owner customize the default Admin role to include role management permissions
  (they can also create a custom "Super-Admin" role for just you, if giving all admins that access is too much). 

Hope that helps, but let me know if you have any other questions.