Cannot use time limit removal.

[skysocean]

I have been using zoom account using my school email.

Suddenly school time limit removal has not been active. It was working fine

Today, I accidentally failed to log in to my account many times and my account got locked so I had to reset my password.

Does this somehow affect it?

[Rupert]

Did you set the Children's Education Status setting? I believe the deadline just ended.

https://community.zoom.com/t5/Primary-and-Secondary/Important-Message-to-all-K12-School-Accounts-Chi...

https://support.zoom.us/hc/en-us/articles/4407928119565-Getting-started-with-the-Children-s-Educatio...

[skysocean]

I am grad student in university so I dont think this is applicable to me.

[Bort]

Resetting your password should not affect your meeting time limits. Were you a member of a larger Zoom account or just a single-user account? 

[skysocean]

I am single account user registered with my university email.

[Bort · Accepted solution]

I don't think universities qualified for the K-12 time limit exemption, so it must be some issue with your university's account. I would reach out to your IT dept. on campus for more assistance. 

[skysocean]

Thank you. I will contact them.