cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Cannot import m4v video as background on OSX

SimonTSorcerer
Newcomer
Newcomer

‎2022-10-11 11:16 AM

I have an m4v video that I would like to use as a background. Quicktime plays it just fine but it's grayed out in the Zoom file selector for backgrounds. What's going on there?

0 Likes
1 REPLY 1

Bort
Zoom Employee
Zoom Employee

‎2022-11-28 09:50 AM

Hi @SimonTSorcerer 

M4V video files are not supported by Zoom for use as a virtual background. As noted in this article, background videos must be a MP4 or MOV video file. To use this particular video, you would need to change the file type with some 3rd-party video converter or editing software. 

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

0 Likes