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Cannot import m4v video as background on OSX

SimonTSorcerer
Newcomer
Newcomer

‎2022-10-11 11:16 AM

I have an m4v video that I would like to use as a background. Quicktime plays it just fine but it's grayed out in the Zoom file selector for backgrounds. What's going on there?

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Bort
Zoom Employee
Zoom Employee

‎2022-11-28 09:50 AM

Hi @SimonTSorcerer 

M4V video files are not supported by Zoom for use as a virtual background. As noted in this article, background videos must be a MP4 or MOV video file. To use this particular video, you would need to change the file type with some 3rd-party video converter or editing software. 

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

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