Can't turn off Waiting Room

[normangoldfarb]

The waiting room control is turned off (gray) on the Settings/Meetings page:

Guests still get put in Waiting Room for my personal room. (Previously, I did not use the waiting room. Thought I would give it a try and now seem to be stuck with it.) 

In the live meeting controls, Enable is turned off:

[Ray_Harwood]

Welcome to the Zoom Community, @normangoldfarb.

Did you have a Passcode associated with your Personal Meeting?  If not, the Waiting Room menu item in the in-Meeting security menu will be greyed out, as you are required to have at least one security measure in place at all times.

With the exception of Enterprise, API, Business (with more than 100 licenses), or Education accounts, this is a requirement:

... all meetings to be secured with [at least] one of the following security options: a passcode, Waiting Room, or Only authenticated users can join meetings. These options provide additional protection and privacy for your meetings and help prevent uninvited guests from joining.

Text taken from the introduction of this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/360059665892-Requiring-meetings-to-have-one-security-optio... 

Enable either Passcode or Authentication in order for the Waiting Room to be "optional".