cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Can't see church service or my thumbnail

Roger_Blair
Contributor I
Contributor I

‎2024-01-08 10:02 AM

I'm running Zoom version 5.17.2 (29988) on a Dell laptop running Windows 10 Pro. I have two (possibly related) problems when I'm attending an online service on Zoom:

  1. First, I can't see the main camera feed; my screen only shows the PowerPoint slides, not the live action. (I do hear the audio.)
  2. The feed from my camera doesn't show up in the main room; I can see myself in the breakout room, but not in the main room.

Thus far, I have uninstalled and reinstalled Zoom several times, with no change in Zoom's behavior. I've checked to see if I might have accidentally pinned a screen, but that doesn't seem to be the case. I can't seem to figure out anything else to try. Does anyone have some suggestions about where I can start checking?

Thanks.

 

 

 

Topics:
0 Likes
0 REPLIES 0