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Can't re-install Zoom; have to force quit the installer

pws
Newcomer
Newcomer

I un-installed it because the update wouldn't work; had to force quit that.  In the last 6 months when using Zoom my MacBook Air has frozen up.  Can still watch the Zoom but can't use any controls for Zoom or on my computer; have had to use the power button to shut it down.  Today I had the idea of re-installing Zoom but now I can't get it back on the computer.  I tried to use a ticket for Zoom but even though I have an account number, etc., it says that I am not associated with an active account?  HELP

1 ACCEPTED SOLUTION

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @pws 

I'm sorry for the late response. 

You can try doing a clean install, please follow the steps in this article

Let us know if you need further assistance.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

View solution in original post

3 REPLIES 3

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @pws 

I'm sorry for the late response. 

You can try doing a clean install, please follow the steps in this article

Let us know if you need further assistance.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hi @pws!

Did you see the previous response?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hi @pws,

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?