Can't re-install Zoom; have to force quit the installer | Community
Skip to main content
P
Newcomer
pws
Newcomer
July 11, 2024
Solved

Can't re-install Zoom; have to force quit the installer

  • July 11, 2024
  • 3 replies
  • 1 view

I un-installed it because the update wouldn't work; had to force quit that.  In the last 6 months when using Zoom my MacBook Air has frozen up.  Can still watch the Zoom but can't use any controls for Zoom or on my computer; have had to use the power button to shut it down.  Today I had the idea of re-installing Zoom but now I can't get it back on the computer.  I tried to use a ticket for Zoom but even though I have an account number, etc., it says that I am not associated with an active account?  HELP

Best answer by MGSR

Hello @pws 

I'm sorry for the late response. 

You can try doing a clean install, please follow the steps in this article. 

Let us know if you need further assistance.

3 replies

MGSR
Community Manager
MGSRAnswer
Community Manager
July 19, 2024

Hello @pws 

I'm sorry for the late response. 

You can try doing a clean install, please follow the steps in this article. 

Let us know if you need further assistance.

MGSR
Community Manager
MGSR
Community Manager
July 26, 2024

Hi @pws!

Did you see the previous response?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

MGSR
Community Manager
MGSR
Community Manager
July 31, 2024

Hi @pws,

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.