Camera causing Zoom to crash in meetings

[Richard0101]

Hello,

Zoom crashes in meetings when I have my camera on. It can go an hour without doing so, or do so three times in a minute. Zoom does not crash if I am the only person in my own meeting room, only when someone else joins.

I have tried altering the rendering method in Advanced Video Settings, this didn’t help. I thought it might be a conflict with the antivirus, but I shut it all down and still the problem persisted. I have uninstalled every program that could conceivably be conflicting with Zoom. I have uninstalled Zoom and downloaded the latest version several times.

I have an external Logitech webcam, but the problem persists if I switch to the laptop’s built-in camera.

I don’t think the problem occurs if I join someone else's meeting from my web browser. I haven’t done this for long enough to be absolutely certain, but it doesn’t seem to.

I cannot find advice anywhere that addresses this issue.

I cannot find advice anywhere that addresses this issue.