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Breakout room glitch

gln
Newcomer
Newcomer

‎2022-09-02 03:18 AM

Unexplainable tech glitch where participants could not join or be assigned to breakout rooms. Even co-hosts are unable to join breakout rooms or transfer participants to breakout rooms. Please help. Our online classes are suffering.

3 REPLIES 3

DanaCSM
Zoom Employee
Zoom Employee

‎2022-09-02 03:26 AM

Hi there, 

sorry to hear about this. Can you please confirm that you are on the latest version of the Desktop Application (https://zoom.us/download) ? If so, I'd highly recommend reaching out to our Technical Support Team and explain the issue at hand. You can open a ticket here: https://support.zoom.us/hc/en-us/requests/new

Best regards,

Dana

gln
Newcomer
Newcomer
In response to DanaCSM

‎2022-09-02 03:37 AM - edited ‎2022-09-02 03:40 AM

Thank you for the prompt response. Yes, we have updated to the latest version of Zoom App. It happened right after that. Could this be a bug? Is this an isolated issue? Will follow through on your advice. 

gln_0-1662115210983.png

 

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DanaCSM
Zoom Employee
Zoom Employee
In response to gln

‎2022-09-02 04:05 AM

Yes, this is not expected behaviour. Our Tech Support Team should be able to help here 🙂

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