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2024-10-14 05:24 PM
When I share a screen in a meeting, other participants see black rectangles hiding the part of the shared screen, which is the video and toolbar in my vision.
https://photos.app.goo.gl/LEG1jwo82JmzHuYw9
I already tested many solutions by changing many settings (e.g., capture with window filtering, optimize to video sharing) to solve this issue, but it did not work for me.
I would appreciate it if you showed me how to solve this issue.
Solved! Go to Solution.
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Screen sharing
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2024-10-15 08:27 AM
Hello @Tomoya1
I would visit the following articles/posts to see if the troubleshooting here assists:
- If you have a dual graphics machine—> select Integrated graphics, see this article https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060527#collapsePC
- https://community.zoom.com/t5/Zoom-Meetings/Black-Box-while-screen-share/m-p/60077
Here are a few other points on this issue that I have seen recently that I would like to share:
-
If your CPU is Intel Iris Xe Graphic, please update the driver to the latest version, Intel fixed a problem in 32.0.101.5972, this fix is for this CPU type only.
- If you don't check the setting Show my Zoom windows to other participants when I am screen sharing, but you check the optimize for video clip option when sharing, it is expected behavior that others will see the grey when Zoom windows are in the front.
- Go to Client Settings > Share Screen > Advanced > select Auto mode Screen capture mode, and turn on hardware acceleration for Screen sharing.
- If a remote desktop client joins the meeting and sharing screen, it is possible that others see the grey box due to the presenter’s virtual graphic.
- If the above does not assist, you will need to create a case with Zoom Support as some cases need logs to be analyzed one by one. You can find out more on reaching support here: https://support.zoom.com/hc/en/contact?id=contact_us.
Lastly, this screenshot should assist with some more detailed expected behaviors concerning this issue:
I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.
Thank you,
Jake
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2024-10-15 08:27 AM
Hello @Tomoya1
I would visit the following articles/posts to see if the troubleshooting here assists:
- If you have a dual graphics machine—> select Integrated graphics, see this article https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060527#collapsePC
- https://community.zoom.com/t5/Zoom-Meetings/Black-Box-while-screen-share/m-p/60077
Here are a few other points on this issue that I have seen recently that I would like to share:
-
If your CPU is Intel Iris Xe Graphic, please update the driver to the latest version, Intel fixed a problem in 32.0.101.5972, this fix is for this CPU type only.
- If you don't check the setting Show my Zoom windows to other participants when I am screen sharing, but you check the optimize for video clip option when sharing, it is expected behavior that others will see the grey when Zoom windows are in the front.
- Go to Client Settings > Share Screen > Advanced > select Auto mode Screen capture mode, and turn on hardware acceleration for Screen sharing.
- If a remote desktop client joins the meeting and sharing screen, it is possible that others see the grey box due to the presenter’s virtual graphic.
- If the above does not assist, you will need to create a case with Zoom Support as some cases need logs to be analyzed one by one. You can find out more on reaching support here: https://support.zoom.com/hc/en/contact?id=contact_us.
Lastly, this screenshot should assist with some more detailed expected behaviors concerning this issue:
I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.
Thank you,
Jake
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2024-10-15 09:00 AM
Thank you @jdott16
The solution "Go to Client Settings > Share Screen > Advanced > select Auto mode Screen capture mode, and turn on hardware acceleration for Screen sharing" worked for me!
I appreciate your detailed explanation.