Basic end user setting joining multiple meetings simultaneously

[brian_burgess]

The following help item is shown:

User

To enable this feature for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Settings.
3. Click the Meeting tab.
4. Under the In Meeting (Basic) section, verify that Join different meetings simultaneously on desktop is enabled.  
5. If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click Turn On to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level, and you will need to contact your Zoom administrator

However, I am a single end user not in a corporate setting.  While I can see and open the In Meeting (Basic) section there is no Join different meetings simultaneously on desktop option present to enable?

Is that option available to single basic end users?

[chrismenard7 · Accepted solution]

Hello. To join multiple Zoom meetings simultaneously, you need to have the following account type Business, Enterprise, or Education account.

Please click Accept as Solution if this answers your question. Thank you 

[jojo117]

I am a single user and I do have a business account however this option is not showing in my meetings basic options either

[chrismenard7]

If you are on a Basic account, you can't do this. Here is Zoom's support article https://support.zoom.us/hc/en-us/articles/360001120743-Joining-different-meetings-simultaneously#h_4...

[jojo117]

I have a business account 

[realwru69]

Hi @jojo117, are you sure you have business account?

Business account is minimum 10 Business licenses, please check here https://zoom.us/pricing. 

Do you belong to an organization and this organization has 10 or more Business licenses?

If yes, this possibility still isn't automatic. Your account owner or admin needs to contact Zoom Support to have the feature enabled. 

More information here https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067266