Audio quit working on video

[Kellyq_]

Clients can hear each other, but cannot hear me.  Tried updating, unplugging the microphone and re-plugging it in and nothing is working.  No error message, just stopped working.

[Eliot]

hi kellyq_,

when you test your microphone with zoom meetings, does the microphone work?

Testing audio before Zoom Meetings – Zoom Support

based on your testing, it does not appear to be the microphone, try

Run CleanZoom to remove Zoom completely

To remove Zoom completely, including any configuration files, run CleanZoom on your device.

1. Download and run CleanZoom.
   Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
2. Once completed, download Zoom from our download center and reinstall. 

Uninstalling and reinstalling the Zoom application – Zoom Support

thanks, eliot