Admin access to my Pro account | Community
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M
Newcomer
MarMorg
Newcomer
March 12, 2025
Question

Admin access to my Pro account

  • March 12, 2025
  • 1 reply
  • 0 views

I am trying to add an additional email to my Pro account. When I search, I'm told to go into Roles and I will be able to change my role to admin. It doesn't work. I tried the help bot, which did nothing but waste my time. And, there's no subject in the dropdowns that addresses what I need to do. 

 

I'm so frustrated with Zoom--is it time to move to TEAMS?

1 reply

E
Community Super Champion | Customer
ExpertswhoJohn
Community Super Champion | Customer
March 12, 2025

hi @MarMorg 

 

Your account is the owner account, and you can then add more accounts on the top right circled in yellow.
Once the emails are added (they must not be used on any other Zoom account), you can leave them as free or assign any other purchased licenses.
Note that you can have pro, business, or business plus licences, but you can not mix these.

all the best

 

John

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