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API Registration Situation

AbdiBT
Newcomer
Newcomer

We have a situation regarding Zoom APIs as follows, can you direct it to the relevant software unit for support?

 

We have been using Zoom enterprise as a premium customer for the last couple of years.

We are trying to implement your web services to display our live zoom meeting in iframe through our healthcare professional  (HCP) portal: dozdigital.com

 

However, we are facing a serious UX problem in our portal which we think is to do with Zoom Services:

 

In our portal the HCP (user) signs up and logs in & after confirmation is directed to the page to join to meeting button we designed.

Then the user is asked for a registration confirmation from zoom:

 

zoom.png

 

 

At this step the users credentials (name, surname, email) are pulled from our web site correctly.

After register and join button is clicked the user switches to the below page:

 

zoom2.png

 

 

At this step the service asks the end user to go to his / her email and copy paste the zoom link here.

However this is not an acceptable UX for our purposes.

As you may understand many users will log out or think the service is not working at this point

Instead, at this point, the user is supposed to see the join button directly after registration.

 

How can the zoom service be configured this way ?

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