1. Zoom does not recognize my microphone and freezes

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2021-09-20 06:40 PM
Lot's of things going on.
1. Zoom does not recognize my microphone and freezes
2. I am the host and zoom states that I can not share the screen, but I am the host
3. I keep having to reset my sound system.
Any help would be appreciated.
Thank you,
Jeanette Shown
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2021-09-21 05:35 PM
Is this a new problem - was Zoom working fine previosusly?
Are you using an Apple computer, or a Windows PC - laptop or desktop?
Rupert

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2021-09-21 06:04 PM
I have a dell 7550 desktop, by the way.

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2021-10-05 06:57 AM
I have a similar issue when using Zoom on my desktop computer:
- it works fine for a while, but suddenly my video freezes;
- when taht happens I can still hear and see the other participants, but they see me frozen nd can't hear me anymore;
- and it says that Zoom cannot detect my microphone anymore.
I have to leave the meeting and rejoin in order to "unfreeze". It is very annoying, it can happen 4-5 times during a 1h meeting! I don't have this issue on other platforms, and I had my mic checked, apparently the problem comes from the app.

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2021-10-05 06:58 AM
Hello Everyone!
I figured out it was my Corsair Headset usb dongle that was having issues with Zoom. I replaced it and we are fine now.
Thank you for your support!
Jeanette

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2021-10-05 06:59 AM
Thank you for coming to my assist Rupert.
