1. Zoom does not recognize my microphone and freezes

[jlshown]

Lot's of things going on.

1. Zoom does not recognize my microphone and freezes

2. I am the host and zoom states that I can not share the screen, but I am the host

3. I keep having to reset my sound system.

Any help would be appreciated.

Thank you,

Jeanette Shown

[Rupert]

@jlshown 

Is this a new problem - was Zoom working fine previosusly?

Are you using an Apple computer, or a Windows PC - laptop or desktop?

Rupert

[jlshown]

I have a dell 7550 desktop, by the way.

[ElsaLigaya]

I have a similar issue when using Zoom on my desktop computer:

- it works fine for a while, but suddenly my video freezes;

- when taht happens I can still hear and see the other participants, but they see me frozen nd can't hear me anymore;

- and it says that Zoom cannot detect my microphone anymore. 

I have to leave the meeting and rejoin in order to "unfreeze". It is very annoying, it can happen 4-5 times during a 1h meeting! I don't have this issue on other platforms, and I had my mic checked, apparently the problem comes from the app.

[jlshown]

Hello Everyone!

I figured out it was my Corsair Headset usb dongle that was having issues with Zoom. I replaced it and we are fine now.

Thank you for your support!

Jeanette

[jlshown]

Thank you for coming to my assist Rupert.