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iPhones can't fill out billing address

Senna123
Newcomer
Newcomer

‎2021-12-20 03:55 PM

Is anyone else experiencing this? I hosted a Zoom Event webinar, with tickets paid via a Paypal integration. For some reason, no iPhone users were able to complete their billing address form on their phones - the state dropdown menu wouldn't work, clicking on their state didn't fill out the field or do anything at all.

 

It's difficult to get tech support to help, because no one received an error message or anything like that. It worked for Apple tablets, Macs, and PCs/androids, but not iPhones. Additionally, on the iPhone it wouldn't work in Chrome OR Safari.

 

It's possible the problem lies with PayPal, but they had no answer for me either.

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1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2021-12-27 02:29 PM

Hi @Senna123, thank you for using the Zoom Community to seek support. I see you asked your question a few days ago and have yet to receive a response… I apologize for the delay! Are you still encountering this issue? If so, id love to help get it resolved. 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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