Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.
Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!
2024-04-11 02:11 PM
Before the last webinar we hosted through Zoom, we enabled several new webinar recording settings.
Some of these new settings we "checked" included:
However, none of these appeared in the recorded files provided by Zoom after the webinar. I went back to the settings to make sure they were checked, thinking that maybe they didn't save, but they were in fact still "checked," so I can't figure out why we didn't get the additional recordings. Is it possibly because we changed the settings after we had scheduled the webinar, so they didn't apply towards it?
Please help! Thank you!
2024-04-14 05:24 PM
Hi, @Caitlin4.
You don’t mention which settings and which recording mode you were using.
I recommend Cloud Recording for a variety of reasons, as opposed to a Local recording. Note that the settings for a Cloud Recording come from the Webinar owner’s account, regardless of who initiated the recording or who was Host at the time.
The settings should be whatever was in effect at the moment the Webinar was started — that is, when the Host or Alt-Host first joined.
2024-04-18 10:48 AM
Hi @Caitlin4, did you find @Ray_Harwood's response helpful? If so, don't forget to click "Accept as solution" 🙂