Cannot join the webinar using the zoom ID

[gege21]

Hello! Previously, I could join a webinar using just the zoom id number: I could write it down on the webinar registration page, write my email, my name and click to register. After clicking to register, zoom app was automatically redirecting me to the webinar. Now, when I do the same procedure, after clicking to register, zoom page just says that I was successfully registered and that's it - it does not automatically redirect me to the zoom app and to the webinar. I have to log in to my email to find the link to the webinar (and I do not always receive the email actually). 

So, is it only with me or everyone is experiencing the same issue? Is it possible to bring back the previous easy and non-complicated procedure of being able to immediately join through the webinar ID by being redirected by zoom app to the webinar?

Thank you!

[jdott16]

Hello   @gege21

This behavior changed due to security updates with our registration process. 

From our support page: "Upon registration, the confirmation page in the web browser will not display the join link. Registrants will receive the join link through the Zoom registration confirmation email. This helps prevent attackers from obtaining a registration link using an email address they do not personally control and limit unwanted guests from joining meetings or webinars. However, admins can allow hosts to configure their registration settings to provide the join info on the registration confirmation page if the user registers less than 60 minutes before the meeting starts or if the meeting is already in progress. Displaying this info means that the user can join the session without verifying that the email address used to register belongs to them." 

You can find out more here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061631#:~:text=resend%20confirmat...

If you do not have the join information on the registration confirmation page, then the host of the webinar/meeting does not have the option enabled and this would need to be taken up with the host to modify. 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake