cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community has won Best Customer Support Community in the 2025 CMX Community Industry Awards!

Celebrate with us

Webinar didn't record. How to recover?

megancohen
Newcomer
Newcomer

When setting up my webinar, I selected "Automatically record to the cloud." However, once the webinar concluded, the recording was not there and the "automatically record" was not selected.

 

I would assume that Zoom has the recording somewhere - How can I recover my webinar?

2 REPLIES 2

ExpertswhoJohn
Community Champion | Customer
Community Champion | Customer

Hi @megancohen 
If you can not see the recording in your list, then it is likely that it was not recorded. Among thousands of recordings made by Zoom, technical problems can cause some to be lost.
I always recommend that you also take a backup local recording. 
If the automatic recording was not selected, I regret that Zoom would not record.

I once failed to record properly and had to persuade the speaker to record it again. It was no easy.
Sorry for your problems 

All the best

John

mayblessyou
Newcomer
Newcomer

I did not set automatically record to the cloud. I was the host. I saw someone recorded it. how can I find who recorded it or the zoom has recording though I did not select automatically record tot he cloud.