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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Zoom docs

MAL-WI
Newcomer
Newcomer

‎2024-10-22 06:23 PM

I just started to play with Zoom docs. I have a few Word files (.docx) that I tried to import. All I get is an error message -- "Import failed. Try again." There's no explanation. What can I do about it?

 

I would include an image and a file if It was allowed in this platform.

14 REPLIES 14

Leilalala
Zoom Employee
Zoom Employee

‎2024-10-22 06:50 PM

Hi MAL-WI, could you please share a screenshot of the error toast you encountered after the import? We’ll reach out to the engineering team to look into the issue.

0 Likes

sofix001
Zoom Employee
Zoom Employee

‎2024-10-22 07:18 PM

Hi @MAL-WI you can upload the doc link and image in this thread, or ping me directly! We will look into it.

 

Soph

Zoom Docs PM

0 Likes

MAL-WI
Newcomer
Newcomer
In response to sofix001

‎2024-10-22 08:27 PM

Hey, @sofix001 . This communications platform says I do not have permission to load images. How can I get the screen shot and docx files to you?

0 Likes

MAL-WI
Newcomer
Newcomer

‎2024-10-22 07:26 PM

It says I do not have permission to load an image.

How can I ping you directly?

0 Likes

sofix001
Zoom Employee
Zoom Employee

‎2024-10-23 08:41 PM - edited ‎2024-10-23 08:41 PM

@MAL-WI Just sent you a note!

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MAL-WI
Newcomer
Newcomer

‎2024-10-24 08:48 AM

I attached the file in pdf format -- it wouldn't allow me to load the docx. If you can convert it back to docx, you might be able to see the error I'm getting from Zoom docs.

0 Likes

DrSG
Newcomer
Newcomer

‎2024-11-05 05:34 AM

Hi, I am having the same issue. 

 

 

0 Likes

Tomegranate
Zoom Employee
Zoom Employee
In response to DrSG

‎2024-11-12 10:48 AM

Hi @DrSG , Could you please copy the popup error message here? We will look into it.

0 Likes

MAL-WI
Newcomer
Newcomer

‎2024-11-05 07:25 AM

Are there any updates?

0 Likes

sofix001
Zoom Employee
Zoom Employee

‎2024-11-12 08:04 AM

@MAL-WI sorry about the delay and appreciate your patience. I have just emailed you on this - 

Our engineers were not able to re-produce the issue with the files you shared via emails. Could you confirm if any sensitive data was removed before sharing? If so, the sensitive data might have affected the import.

 

Also, with our latest release (deployed over the weekend), we’ve optimized the import feature and addressed several known bugs. Could you try again and see if it worked?

 

Thank you!

 

Soph

Docs PM

DrSG
Newcomer
Newcomer

‎2024-11-12 10:14 PM

Thank you, the update that you did has solved our issue.

sofix001
Zoom Employee
Zoom Employee
In response to DrSG

‎2024-11-13 10:55 PM

Thanks @DrSG for your feedback! cc @Tomegranate on this

 

Soph

Docs PM

0 Likes

Pink2939
Newcomer
Newcomer

‎2024-11-19 02:28 PM

Well that is great but is it better then google docs or is it the same thing as google docs and what is the difference or what do they have in common?

0 Likes

Pink2939
Newcomer
Newcomer

‎2024-11-19 02:29 PM

That’s great

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