Zoom Contact Centre Menu-Based interrupt confusion

[PatDuss]

When a caller is presented with the Menu-based interrupt there appears to be no way out of it. 

They will have the option to either

1. Request a Callback
2. Leave a voicemail
3. Routed to a Flow

If the caller does not want options 1 or 2, option 3 would send them to a Flow but how can they maintain their position in queue this way? Should there not be an option "press x to continue waiting"?

[eric_blanco]

You raise a good point. Perhaps a "press any other key to return to the queue" option could be a solution. It would give callers more flexibility and avoid forcing them into a specific action.

[Vinnie]

Hello @eric_blanco and @Pas , I suggest to test it. You should press any key to return to the Queue; as I understand it, the caller is never leaving the Queue; this option gives you the opportunity/flexibility to periodically interrupt the message to either provide additional greetings, information messages, options to leave the queue and go somewhere else, activate a Callback, etc. the message should end with something like "...or just remain on the line while we locate a business representative to help you." 

Or maybe I am misinterpreting the comments?