ZCC Reporting

[Flanagan]

I need to build a subscription report for call details (call count, average hold, average call duration, etc.) in our Contact Center to report on calls during certain time of the day. Mainly Monday-Friday 5pm till 7am and all-day on the weekends. I can't seem to find a way to select times and the stats we need. 

Any advice?

[SammySharma]

Hi Flanagan,

You may edit or design one of many reports available for agents. You can follow the below KB article for more details.

Zoom Contact Center metrics glossary