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NOT READY code - add a note

TCS-DIR-CCaaS
Newcomer
Newcomer

‎2024-12-02 07:52 AM

Is it possible to add a note to a NOT READY code?   

 

Use Case:  Agent needs to go into a not ready to handle an in person customer.  Is it possible that they could add a note to their not ready state with context of the interaction with the in person customer?

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